Altra Collision Center

4.9 (2,628reviews)
97%
16628 N. 32nd St.,  Phoenix,  AZ  85032
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Shop AssistantSparkles

In operation 34 years, 18 years at this location.

Altra Collision Center is a family owned and operated repair shop that is dedicated to quality service and repairs since 1992. We strive to exceed our customers expectations.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,628)

Customers say
Overall Customer Satisfaction
Customers consistently praise Altra Collision Center for its exceptional service quality, outstanding communication, and timely repairs. Many highlight the flawless paint matching, expert bodywork, and attention to detail, with several noting their vehicles looked brand new upon return. The team is frequently described as professional, friendly, honest, and knowledgeable. Customers especially appreciate the proactive communication through text updates and personal calls throughout the repair process. Timeliness is a recurring strength, with many vehicles completed ahead of schedule. A small number of customers noted concerns such as unexpected price changes, cleanliness issues, or minor repair follow-ups, reflecting areas customers feel could be improved. Overall, the overwhelming majority express high satisfaction and willingness to recommend and return.
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"... vehicle, I was blown away by the quality of the work. The repairs were flawless, and my car looked absolutely beautiful, like the damage had never happened. The attention ..." Read more
"... and those were parts that were hard to see!! The exterior paint match was spot on perfect matching the base color and the flakes in the paint perfectly. In my opinion ..." Read more
"... once a year. Altra Collision has been the best yet. They matched the paint perfectly on my front bumper and all my bumper sensors work as they should. It's ..." Read more
"Altra is the only people I will let work on my cars. We have been customers for 15 plus years and have ..." Read more
"Front passenger door does not open, interior handle broken Hood panel not aligned with front quarter panels ..." Read more
"I really enjoyed how Altra kept me in the day to day activities. Most places get your vehicle and you never hear from ..." Read more
"Frequent updates appreciated. I have used other shops over the years and sometimes you feel like they've lost your car."
"... about $150 more than anticipated. Then on that day they forgot to tell me that they couldn't get it all done so I had to come back a second time. Both times I ..." Read more
"Attention to detail, great communication throughout the entire process!! Very informative!!"

My Experience

Thanks so much to Casey and his team. My car looks like new again!

My Experience

Professional team I experienced along three years time they're amazing restoring the car as original. It's a peace of mind when I left the car in their facility the general manager Casey handled all claim documents with the insurance and that cost me zero dollar and received the car as good as new!

Likely to Recommend

I had recommended already AC to several people.

Repair Quality

All great as always. Plus very nice people. Juan very helpful too.

Customer Service

All great!👍🏻 Thanks

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Everything was great and recommend them to anyone

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My Experience

My experience has been great I love the work you guys did and the professionalism you showed me when I came in

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I would recommend this place to anyone

Repair Quality

Great service and friendly people that work for the company I am satisfied by the work they have done to me car

Customer Service

Amazing

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My Experience

Great job by Roger, Casey, and their team. Great communication and status updates throughout. Work was done when promised!

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My Experience

It was good to meet Roger. He assured me repairs would be done well. It turns out, yes, repair was great. My car looks like new. I would highly recommend Altra Collision Center.

Likely to Recommend

Super job Casey!!! Thank you Roger.

Repair Quality

Great job everyone!!! Would highly recommend Altra!!!

Customer Service

Great job Altra!!! Highly recommend!!!

My Experience

I can’t say enough good things about the people who helped with my car repairs. Everyone was so kind, friendly, and welcoming. They kept me updated through text messages, and I really appreciated knowing what was happening without having to call and ask. A gentlemen by the name of Juan went over and beyond!! Car repairs can be stressful, but their kindness and communication made the whole experience so much easier. They made me feel like they truly cared, and that meant a lot to me. Thank you for taking care of my car and treating me so well. I would happily recommend you to everyone!

Likely to Recommend

Repair Quality

Casey and the team at Altra were incredible!! They were so helpful from the very start to the end. Communication was super impressive, allowing me to know all steps of my car’s repair along the way. I would recommend this company to anyone. Also not to mention the cutest office pup Allison to make your day.

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Repair Quality

Super great job as usual. My 3rd experience with them. Great communication, great work and best of all, great price! My work was out of pocket.

Customer Service

They answer the phone and all you have to provide is your name!

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Repair Quality

Great place to get your vehicle repaired. Nice people to work with.

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My Experience

Great communication and the quality of work was excellent. Quote was reasonable and half of what was quoted by larger shop just a mile down Bell Road. Highly recommend

Likely to Recommend

I have already recommend to a friend

Repair Quality

Very satisfied with the work. Exceptional communication through text alerts during the work process. Looks flawless and was 1/2 the price of another collision center near Bell rd and the 51. Would recommend

Customer Service

Very satisfied. Great communication. Completeed work on time. Price was 1/2 of another collision center on Bell and the 51. Highly recommend

Returned Clean

My Experience

I really enjoyed how Altra kept me in the day to day activities. Most places get your vehicle and you never hear from them until it’s time to pick it up.

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My Experience

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Repair Quality

Outstanding. In all aspects Communication workmanship. On time great follow thru with insurance

Customer Service

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