Altra Collision Center

4.9 (2,583reviews)
97%
16628 N. 32nd St.,  Phoenix,  AZ  85032
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Shop AssistantSparkles

In operation 34 years, 18 years at this location.

Altra Collision Center is a family owned and operated repair shop that is dedicated to quality service and repairs since 1992. We strive to exceed our customers expectations.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,583)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, expert craftsmanship, and outstanding communication throughout the repair process. Many highlight flawless paint matching, repairs that make vehicles look brand new, and a professional yet welcoming atmosphere. Regular text and phone updates are frequently commended, with customers noting they always felt informed and valued. Repairs are often completed on time or ahead of schedule, and the team is widely recognized for going above and beyond. A few customers noted minor concerns such as unexpected price changes, cleanliness issues upon vehicle return, and occasional post-repair rattling or unresolved issues, as shared directly in their feedback. Overall, the overwhelming majority of customers express high satisfaction and enthusiastically recommend the shop.
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"Better than I could have imagined!!!! Quality workmanship and doing all the little things that most consider extras Altra does as their high ..." Read more
"Expert painting and body work. Altra is the best!"
"... once a year. Altra Collision has been the best yet. They matched the paint perfectly on my front bumper and all my bumper sensors work as they should. It's ..." Read more
"Front passenger door does not open, interior handle broken Hood panel not aligned with front quarter panels ..." Read more
"... itself in a couple days. Its been over a week and its still embarrassingly loud. Also my car cant read tire pressures anymore. The car looks better though" Read more
"Friendly, professional, talented staff. Repair was done in a timely manner."
"... Collision did a fantastic job repairing my car and the work was done in such a timely manner." Read more
"... scratched Driver AC vents on floor not enough flow Job took over a month and a half with continued delays and the vehicle was not put back to manufacture specifications" Read more
"They over communicate, which no one does these days!"
"My entire experience was fantastic! Communication was great throughout the process and each employee I worked with was wonderful. I ..." Read more
"... where they said the mirror was going to be put on they told me the price changed and I end up having to pay about $150 more than anticipated. Then on that day ..." Read more
"Attention to detail, great communication throughout the entire process!! Very informative!!"

Likely to Recommend

Altra did a great job and were in constant communication about the progress on my car. Very happy with everything!

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Great work Thanks

Customer Service

Good

Returned Clean

My Experience

Excellent work from start to finish. The team did a very high-quality repair on my truck, and I couldn’t be more satisfied with how it turned out. Kathleen was professional, thorough, and reliable—highly recommended

Likely to Recommend

Highly recommend. I hope not to have future repairs necessary, but if I do, I will absolutely go back to Altra.

Repair Quality

I had an excellent experience at Altra. The repairs were completed on time, and my car looks fantastic!

Customer Service

Altra came recommended via Cave Creek Facebook. They were absolutely correct! Kathleen was fantastic to work with, very professional and communicative. I would also highly recommend them and would look to know other repair center.

Returned Clean

Likely to Recommend

And I have

Repair Quality

This company does great work and is a pleasure to work with

Customer Service

Returned Clean

My Experience

The two times I had experience with your company I have been very satisfied with the job, the interpersonal relationships with everyone and in general had a positive experience.

Likely to Recommend

Repair Quality

Customer Service

Very pleased with the whole experience

Returned Clean

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Repair Quality

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Returned Clean

My Experience

I would highly recommend ultra collision. The staff is friendly and the work is very reasonably priced.

Likely to Recommend

Repair Quality

Altra always does a great job at a good price

Customer Service

Always a job well done at a reasonable price. Family owned. They’ll take care of you.

Returned Clean

Likely to Recommend

Repair Quality

They do excellent work and are extremely friendly. I go to them for all my auto repairs and wouldn’t go anywhere else!

Customer Service

Returned Clean

My Experience

I was very pleased with the service, done on my new truck, all the personal were very professional, and communicated every step of repairs performed to the completion and my satisfaction, I have taken many vehicles to Altra in the past and will continue.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

The whole process was great. Super knowledgeable, honest and explained everything so perfectly. Will be recommending to anyone who needs services like this

Customer Service

The whole process was great. Super knowledgeable, honest and explained everything so perfectly. Will be recommending to anyone who needs services like this

Returned Clean

My Experience

They were so accommodating on getting my car back to me as soon as they could, and working with me on the cost of the repair. Very happy with the work they did.

Likely to Recommend

Repair Quality

Very satisfied

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Great customer service, delivered ahead of schedule, personable and willing to work on getting exactly what I wanted.

Customer Service

Very nice and personable

Returned Clean

My Experience

I felt very comfortable with the estimate process and all of my questions were answered to my satisfaction. Communication was good throughout the entire process and everything turned out great.

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

KAT WAS GREAT

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Great people who are on top of their game in every way.

Repair Quality

Excellent job! Front end damage on a 2025 Chevrolet Equinox EV required disconnecting and reconnecting the entire electrical system. They replaced front end parts and painted the new front end parts to exact match the original. You can’t tell the difference and those were parts that were hard to see!! The exterior paint match was spot on perfect matching the base color and the flakes in the paint perfectly. In my opinion it looks and performs exactly like the vehicle I bought 6,500 miles ago. I would challenging anyone to tell it’s been repaired. What a job!

Customer Service

Automated updates and personal contact throughout and was completed before due date.

Likely to Recommend

Claro k lo recomendaría

Repair Quality

Gracias por que fueron muy atentos y respondieron siempre a mís llamadas

Customer Service

Muy satisfecha

Returned Clean